Terms of use

01Whose site this is

This website is run by Prime Fire Safety Ltd, registered in England & Wales, company number 13494204, VAT number 396253074, registered office Unit 2.07, Oxford House, 49a Oxford Road, London N4 3EY.

By using the site you accept these terms. If you do not accept them, please do not use it.

02What the information here is, and is not

The pages describing our services, the standards we work to and the regulatory changes we summarise are general information about a trade. They are written carefully and checked against the source, but:

• They are not a quotation. Nothing on this site is an offer capable of acceptance, and no price here is binding. A price becomes a price when we have seen the building and put it in writing.
• They are not advice on your building. Whether a particular system, category or grade is right for a specific property is a question for a survey, a fire risk assessment or a designer — not a web page.
• They are not a statement of the law. British Standards and regulations are revised, and a summary written today can be out of date next year. Always check the current published version before relying on it.

Project values, durations and figures shown on this site are given as an honest indication of the scale of work we have done. They describe past jobs, not what yours will cost or how long it will take.

03The work itself is governed by your contract

If you engage us, the terms that apply to the work are those in the quotation, order and contract documents between us. Where anything on this website differs from those documents, the contract documents come first, every time.

04Sending us an enquiry

You can use the enquiry form for genuine enquiries about our services. Please do not use it to send automated submissions, to advertise to us, or to send sensitive personal information about a resident — see the privacy notice for why.

Sending an enquiry does not create a contract, and it does not oblige us to quote or to take the work on.

05Using the site properly

This is a small business website and the list is short. Please do not:

• Attempt to gain access to any part of the site, its server or its systems that is not meant to be public.
• Introduce anything malicious, or attack the site or the enquiry form, including by flooding it with automated submissions.
• Harvest the content, the images or the contact details by automated means, whether to rebuild them elsewhere or to add us to a marketing list.
• Use the site in any way that breaks the law, or that interferes with anyone else's use of it.

If any of that happens we may block access and, where it warrants it, report it.

06What belongs to whom

The text, photographs, drawings, diagrams and design of this site belong to Prime Fire Safety Ltd or are used with permission. The Prime Fire Safety name and logo are ours.

You may read the site, print pages and share links to it. You may not republish our content as your own, or use it commercially, without asking us first — and we are usually happy to say yes if you ask.

The accreditation marks shown on this site — BAFE, NICEIC, SSAIB, FIA, TrustMark and Constructionline — belong to those bodies and are shown to identify registrations we genuinely hold.

07Links to other sites

Where we link to somewhere else — a British Standard, a government page, the ICO — it is because it is the source, and we think you should be able to check us. We do not control those sites and we are not responsible for what is on them.

08Availability

We aim to keep the site up, but we do not guarantee it will always be available or free of faults. We may change, suspend or withdraw any part of it without notice. If something on the site looks wrong, please tell us — we would rather know.

09Our liability

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be limited. Our insurance position is set out on the site and evidenced by a verification letter on request.

Subject to that, we are not liable for loss arising from use of this website — for example, business losses from relying on general information here rather than on a survey, a design or written advice. That is not a device to avoid responsibility for our work: liability for the work we carry out is dealt with in the contract for that work, and is backed by the insurance shown on this site.

10If you are a consumer

Most people who contact us are acting for a business, a landlord or a managing agent. Some are not — a homeowner, or someone letting a single property in their own name, may be a consumer in law.

If you are, nothing on this page takes away the rights the law gives you. Your statutory rights under the Consumer Rights Act 2015 and the rest of consumer law stand whatever these terms say, and where anything here conflicts with them, they win.

11Changes, and the general points

Changes to these terms. We may update this page. The version that applies to you is the one published when you use the site, and the date at the top tells you when it last changed. It is worth a look if you have not been here for a while.

If part of this does not stand. If a court decides any part of these terms cannot be enforced, that part is treated as removed and the rest continues to apply.

Third parties. Nobody who is not a party to these terms has any right to enforce them under the Contracts (Rights of Third Parties) Act 1999.

If we do not chase something. If we do not enforce part of these terms straight away, that does not mean we have given up the right to enforce it later.

12Law and jurisdiction

These terms and any dispute about them are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction.

13Contact

Email

sales@prime-fire.co.uk

Phone

020 3154 2060, Monday to Friday

Post

Prime Fire Safety Ltd, Unit 2.07, Oxford House, 49a Oxford Road, London N4 3EY